1. Introduction to This Privacy Policy

This Privacy Policy explains how [Company Name] collects, uses, processes, and protects personal information when you access or use our website. It outlines the types of information we obtain, the purposes for which it is used, and the measures we take to safeguard it.

This policy applies to all individuals who visit our website, register an account, subscribe to our newsletter, or purchase credits. It should be read together with our Terms & Conditions.

2. Information We Collect

We collect only the information necessary to manage our website, provide financial-market E-Learning Materials, process transactions, and respond to your enquiries. The information we may collect includes:

• Your full name and email address.
• Your account credentials and login information.
• Details of your transaction history, including credit purchases and the E-Learning Material levels you have accessed.
• Billing information required to process your payments.
• Messages and other information you provide when contacting us through our website.
• Your email address if you voluntarily subscribe to our newsletter.
• Technical data necessary for website operation, including your IP address and browser type.

We do not collect cryptocurrency wallet addresses, private keys, or seed phrases through this website, and we will never request these details from you. If you receive a message from someone claiming to represent us and asking for such information, do not provide it, as the request may be fraudulent.

3. Purposes for Processing Your Information

We use the personal information we collect for the following purposes:

• To create, manage, and maintain your user account.
• To process your purchases and send you the access instructions and E-Learning Materials associated with your orders.
• To credit your account with purchased credits and maintain records of the E-Learning Material levels you unlock.
• To respond to your questions, enquiries, and requests for assistance.
• To distribute our newsletter to individuals who have subscribed to receive it.
• To maintain website security, identify suspicious activity, and help prevent fraudulent transactions.
• To evaluate and improve website functionality and the overall learning experience.

4. Payment Processing and Financial Information

Payments made through our website are processed by our designated payment provider, which is responsible for protecting the payment card information submitted during a transaction.

• Payment card details are transmitted to the payment provider for the purpose of completing your transaction.
• We do not retain complete payment card details on our own servers.
• We maintain transaction records containing information such as the order reference, transaction amount, and payment status.

5. Cookies and Website Preferences

Cookies are small text files stored by your web browser to help a website function correctly. Our website uses cookies that support essential website operations and preserve your selected preferences, including:

• Session cookies that maintain your signed-in status and retain items placed in your shopping cart.
• Security cookies that help protect website forms against misuse and unauthorized activity.
• Preference cookies that remember your chosen language, currency, and cookie settings.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features or prevent them from operating as intended.

6. Disclosure of Personal Information

We do not sell or rent your personal information to other parties. Information may be shared with third parties only when necessary for the operation of our website or when disclosure is legally required.

• Payment service providers that process transactions made through our website.
• Website hosting companies and technical service providers responsible for maintaining and supporting our online services.
• Government bodies, regulatory authorities, or other public agencies when disclosure is required by applicable law.

7. Protecting Your Personal Information

We take reasonable technical and organisational measures to help protect the personal information we hold against unauthorized access and misuse. These measures include the use of encrypted connections and restrictions on access to stored information.

• Electronic data transmission and storage methods cannot be guaranteed to be completely secure in every circumstance.
• For this reason, we cannot guarantee absolute protection of your personal information against every possible security risk.
• You can help protect your account by keeping your password confidential and not sharing your login credentials with others.

8. Retention of Personal Information

We retain personal information only for the period necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law.

• Account-related information is generally retained while your account remains active.
• Order and transaction records are maintained for the periods required to satisfy applicable accounting, recordkeeping, and legal obligations.
• Newsletter subscription information is retained until you choose to unsubscribe.

9. Your Privacy Rights and Choices

Depending on the laws applicable to your location, you may have certain rights concerning the personal information we maintain about you. These rights may include:

• Requesting access to the personal information we hold about you.
• Asking us to correct information that is inaccurate or incomplete.
• Requesting the deletion of your personal information where deletion is permitted and applicable requirements are satisfied.
• Withdrawing from our newsletter mailing list at any time.

If you wish to exercise any of these rights or submit a privacy-related request, please contact us by email at info@craft-course.com.

10. Revisions to This Privacy Policy

We may amend this Privacy Policy periodically to reflect changes in our website, our practices, or applicable legal requirements. The policy displayed on this page represents the version currently in effect.

11. Contact Us About Privacy

If you have questions about this Privacy Policy, the handling of your personal information, or a request relating to your privacy rights, you can contact us using the details provided below:

• Company name: [Company Name]
• Email address: info@craft-course.com
• Company address: Unit 308, 3/F., Chevalier House, 45-51 Chatham Rd South, Tshim Sha Tsui Hong Kong